Nirmala Patel & Hanisha Vallab ( Product Champions)
Nirmala: We started the journey with Converge understanding the communications technology and how to use it most effectively within our work environment. Initially, I was impressed by the technologies that it covered and its flexibility. It gave us the ability to phone, video conference with screensharing and instant message. All these could be used through a mobile application or computer with Polycom deskphones for those that need it.
We understood how the system was designed and fine-tuned it with Converge to suit our business and how we operate. The true test for me was when I was selected for Jury duty during our busy period of the year in 2019. At the time, I did have the ability during my breaks to connect to wifi and make much needed calls from my mobile application and manage voicemails with ease through my email. Another instance where the technology helped us was during the Covid-19 lockdown, the video conferencing and screen sharing kept us connected as a team even though we were working out of home.
I look forward to using some of the other technologies that are being tested by Converge in the near future.
Hanisha: Being a Technophobe, the thought of using a new technology was daunting. However, the steps that we followed have made the difference taking us to a point where the team uses the solution like they have for years.
Working with Nirmala on the change over, We compared notes at the end of each day initially and helped each other out. The application itself was intuitive and pretty easy to figure out but if we did get stuck, the support that we got from Converge made the difference. We were able to call or text and ask what we should be doing in a particular situation and always got an immediate solution. This put us at ease, motivating us to use the technology, building confidence to the point that the use of the technology came naturally. It’s like anything new that you try and it takes time to get used to it.
In the office today, we have a much better experience with faster Internet speeds and no outages. The experience of getting a new technology is not something that any employee looks forward to. With Converge, we have seen that tech team is patient and they persevere with us and take us to that next level where we need to be.